US Healthcare Supply Frequently Asked Questions
- Q?What services do US Healthcare Supply provide?
US Healthcare Supply provides quick and discreet delivery of your medical equipment right to your home.
- Q?How does your program work?
Our Customer Care Team will do all the work for you from checking with your insurance to make sure you're covered, filling out all the insurance forms, contacting your doctor for your prescriptions and billing your insurance company.
- Q?How do I know if I'm Eligible?
Call our Customer Care Team at 1.800.408.1480 and we can let you know if you are eligible with one quick call.
- Q?Do I need to fill out insurance forms?
As a participating Medicare provider as well as a provider for many private insurances, US Healthcare Supply will fill out all forms for you and bill your insurance company directly.
- Q?What does Medicare cover? What will the supplies cost me?
In general, if you are a qualified Medicare beneficiary, Medicare will cover 80% of the cost of your medical supplies (co-payment and deductibles may apply). You may be covered for the remaining portion if you have secondary or supplemental insurance.
- Q?Do you offer any other products or services?
We offer quality orthotic braces for knee, wrist, back and ankle. We offer electric and manual powered lifting cushions to help lift you from your chair. We also provide supplies for your catheter and CPAP supplies.
- Q?What is the return policy?
Products in their original condition may be returned within 30 days from the date you received your order. We cannot accept opened, partially used items or expired products. It you try a product and are unsatisfied with the products performance, please contact our Customer Service Department for assistance at 1.800.408.1480.
All returns that are in compliance with this policy will be accepted and your health insurance company will be refunded in a timely manner. Any returned products that are opened, partially used, damaged, visibly worn or expired will be returned to you and may be billed at the approved amount stipulated by Medicare or you're insurance provider in your state.
- Q?Do US Healthcare Supply accept Private Insurance?
We accept many private insurances for your diabetic testing supplies. We bill your insurance directly so there aren't any insurance forms for you to fill out; we take care of it all for you. Here is a list of all the private insurances we currently accept. If you do not see your insurance listed, please call us as we are continually adding new insurances to help our patients receive the best possible service. Click here to see list of insurances